Privacy Policy
Introduction
Clutch Diagnostic ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our competitive gaming diagnostic platform, including our annotated replay analysis, diagnostic flowcharts, and role-specific improvement guides.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. Your continued use of our platform following the posting of revised Privacy Policy means that you accept and agree to the changes.
Information We Collect
We collect information in several ways to provide and improve our diagnostic services:
- Account Registration Data: When you create an account, we collect your username, email address, password, and basic profile information such as your gaming role and skill level.
- Gameplay and Replay Data: When you submit gameplay replays for analysis, we collect and store the replay files, associated metadata (match duration, rank, game version), and any annotations or notes you provide.
- Diagnostic Submissions: Information you provide through diagnostic flowcharts, problem scenario submissions, and improvement tracking tools, including your responses to diagnostic questions and self-reported gameplay patterns.
- Communication Data: Any messages, feedback, or inquiries you send through our contact forms, support channels, or community features.
- Usage Analytics: We may use analytics tools to collect information about how you interact with our platform, including pages visited, time spent, features accessed, and diagnostic pathways followed. This helps us understand usage patterns and improve our service architecture.
- Device and Browser Information: We automatically collect technical information such as your IP address, browser type, operating system, and device identifiers to ensure platform compatibility and security.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our diagnostic platform and services.
- To process and analyze your gameplay replays and generate personalized diagnostic assessments and improvement guides.
- To create and maintain your user account and authenticate your identity.
- To communicate with you about your account, service updates, policy changes, and respond to your inquiries.
- To develop diagnostic flowcharts, positioning mistake catalogs, and decision trees that benefit the broader player community.
- To monitor and analyze platform usage patterns, user engagement, and feature effectiveness.
- To detect, prevent, and address fraud, security issues, and technical problems.
- To comply with legal obligations and enforce our Terms of Service.
- To send you marketing communications about new diagnostic features, guides, or community initiatives (you may opt out at any time).
Data Sharing and Disclosure
We do not sell your personal data. However, we may share your information in the following circumstances:
- Service Providers: We may share data with third-party service providers who assist us in operating our website, conducting analytics, hosting data, sending communications, and providing customer support. These providers are contractually obligated to use your data only as necessary to provide services to us.
- Community Features: If you submit a gameplay problem scenario to our community section for mentor annotation and feedback, your submission may be visible to other users and mentors. You can control the visibility level of your submissions.
- Legal Compliance: We may disclose your information if required by law, court order, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: If Clutch Diagnostic is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Account information is retained while your account is active and for a reasonable period thereafter to comply with legal obligations.
- Gameplay replays and diagnostic data are retained for the duration of your subscription or account activity, unless you request deletion.
- Analytics and usage data are typically retained for up to 12 months, after which they are aggregated or deleted.
- Communication records are retained for as long as necessary to resolve your inquiry and comply with applicable law.
You may request deletion of your account and associated data at any time by contacting us using the information provided below. We will comply with deletion requests within 30 days, except where retention is required by law.
Cookies and Tracking Technologies
We use cookies and similar technologies (such as web beacons and pixels) to enhance your experience on our platform. These technologies help us:
- Maintain your login session and remember your preferences.
- Understand how you use our diagnostic tools and features.
- Improve platform performance and user interface design.
- Detect and prevent fraudulent activity.
Most web browsers allow you to control cookies through their settings. You can delete cookies or set your browser to refuse cookies, though this may limit your ability to use certain features of our platform. For more information about cookies, visit allaboutcookies.org.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure authentication protocols, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Correction: You have the right to request that we correct inaccurate or incomplete information.
- Right to Deletion: You have the right to request deletion of your personal data, subject to certain legal exceptions.
- Right to Restrict Processing: You have the right to request that we limit how we use your data.
- Right to Data Portability: You have the right to request a copy of your data in a portable, machine-readable format.
- Right to Opt-Out: You have the right to opt out of marketing communications and certain types of data processing.
- Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
To exercise any of these rights, please contact us using the information provided below.
Third-Party Links
Our platform may contain links to third-party websites and services that are not operated by Clutch Diagnostic. This Privacy Policy applies only to information collected through our platform. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party services before providing your information.
Children's Privacy
Our platform is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete such information and terminate the child's account. If you believe we have collected information from a child under 13, please contact us immediately.
International Data Transfers
Clutch Diagnostic is based in Alexandria, Egypt. Your personal data may be transferred to, stored in, and processed in Egypt or other countries where we operate. These countries may have data protection laws that differ from your home country. By using our platform, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the revised Privacy Policy on our website and updating the "Last Updated" date below. Your continued use of our platform following the posting of revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:
We will respond to your inquiry within 30 days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
Last Updated: January 2026